Privacy Policy

This policy explains what information KuwaitGates collects, why we use it, and when service providers may receive it.

1. Information We Collect

We collect information you provide when you create an account, place an order, submit a custom product request, save an address, write a review, or contact us. This may include your name, email address, phone number, shipping address, account details, order details, and messages.

2. How We Use Your Information

We use information to provide customer support, coordinate purchasing and shipping, process orders, send order and account updates, respond to contact forms, maintain the website, prevent abuse, and improve our services. Marketing emails are sent only where appropriate, and you may unsubscribe from them.

3. Information Sharing

We do not sell your personal information. We may share the information needed to provide a service with providers such as payment processors, shipping or delivery providers, email providers, cloud storage providers, website hosting providers, and technical support tools. For example, PayPal processes payment details on its own service.

4. Data Security

We use reasonable technical and operational measures to protect personal information. No website, storage system, or internet transmission can be guaranteed to be completely secure.

5. Cookies and Tracking

We use cookies and similar browser storage for sessions, preferences, security, and basic website analytics. Some cookies are needed for features such as sign-in, cart continuity, and checkout. You can review available choices through the cookie preferences page.

6. Your Rights

You may update certain account details through your profile, request account deletion where available, unsubscribe from marketing emails, or contact us with a privacy question at [email protected]. We may need to keep limited records where required for order support, security, or operational reasons.

7. Contact Forms, Logs, and Communications

When you contact us, we receive the information you send. The website may also record basic technical logs, such as request time, browser details, IP address, and error information, for security, troubleshooting, and abuse prevention. We may send account, order, support, and service-related emails.

8. Changes to This Policy

We may update this policy as the service changes. The current version will be posted on this page with an updated date.
Last Updated: May 31, 2026
Privacy Policy | KuwaitGates